I had the pleasure of being on Design Critique, a podcast with Tim Keirnan and Tom Brinck in which they – and sometimes a guest – critique usability and design of a product or service, with an eye to highlighting elements that have to do with delivering a good customer experience.
We talked about recommender systems (such as: Amazon, Netflix and Last.fm), and the first of 2 parts is now online.
Dcooney’s got a blog!!!